As the Director of Business Strategies, Tommy Loo is responsible for providing operations consulting services for LEVEL5 clients. His work develops capacity, and utilization requirements to reach our client’s strategic goals in a cost effective manner. The recommendations are based on collaboration with the financial institution and understanding of qualitative and quantitative aspects of the research. Mr. Loo is well versed on the emerging technology and digital trends in the banking industry and their impact on bank and credit union operations.