Tim Bergman is founder and principle at The Bergman Group (www.thebergmangroupinc.com) a consulting firm specializing in branch optimization, ATM and branch equipment specification, purchase and service/maintenance contract support. Their programs have been proven to greatly reduce costs and improve member service delivery through expert vendor management. Tim has provided trusted support to the financial services community for over 20 years – and continues to help clients with managing costs, reducing waste and delivering focused, value added customer services.