Rebecca Secor
Program Director Member Loyalty Group
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Rebecca Secor came to Member Loyalty Group from Educators Credit Union after developing their Net Promoter Program. During her time at Educators, she was a Marketing Specialist, Member Experience Auditor and their Marketing Manager. Rebecca is a Certified Net Promoter Associate, a member of Filene i3 and has a BA in Communications from UW-Parkside.
She remembers the day that Educators’ CEO, Eugene Szymczak, put Fred Reichheld’s first article about NPS on her desk and said, “We need to do this.” From that day on, making Net Promoter a priority in credit unions has been Rebecca’s passion.
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