The latest from Randy Pennington

Aug 8, 2024 - by Randy Pennington, Armstrong Speakers

Seven habits of high-performance cultures

What separates your credit union from your competitors? We’re not talking about the competencies and differentiators in your strategic plan. What is the real, experienceable, and sustainable difference between ...

May 7, 2024 - by Randy Pennington, Armstrong Speakers

Nine signs your culture is unhealthy

Your culture always wins. A great strategy with excellent member benefits will produce mediocre results if your culture is out of sync. The changes that will transform your credit union ...

Feb 6, 2024 - by Randy Pennington, Armstrong Speakers

Five ways to serve communities at scale

Now is the time to lean into our purpose and mission. A Wall St. Journal Opinion piece from September 2023 said: “Credit unions across the country are veering from that ...

Nov 16, 2023 - by Randy Pennington, Armstrong Speakers

How to swim in the new waters of leadership

David Foster Wallace’s legendary commencement speech to the 2005 graduating class of Kenyon College opened with this story: “There are these two young fish swimming along and they happen ...

Aug 14, 2023 - by Randy Pennington, Armstrong Speakers

Six reasons your credit union will become lethargic

There is so much to do. Member expectations continue to increase. The need to grow overall membership does, too. In the meantime, you must invest in digital platforms, talent, and ...

May 17, 2023 - by Randy Pennington, Armstrong Speakers

Putting the success in succession planning

“Demography is destiny.” We can’t be confident in the accepted attribution of this quote to French philosopher Auguste Comte. We can be certain of its implication for volunteer and ...

Feb 14, 2023 - by Randy Pennington, Armstrong Speakers

Three actions and four questions to make your strategic plan more successful

Has the positive energy coming out of your annual strategic planning session been replaced with a nagging fear that achieving this year’s goals will be more difficult than anticipated? ...

Nov 8, 2022 - by Randy Pennington, Armstrong Speakers

How to stop chasing and losing at change

Your credit union’s relationship with change influences its relationship with success. That statement should give you pause. Your credit union faces unrelenting competition for the hearts and minds of ...