With NAFCU’s Virtual Congressional Caucus kicking off on Monday, the association’s Vice President of Legislative Affairs Brad Thaler penned an op-ed in CU Today calling credit union leaders ...
Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to ...
As wildfires burn through forests and foothills on the West Coast, credit unions continue to serve their members, even as they evacuate branches and employees lose their homes. In Oregon, ...
Almost immediately after my daughter was born, I was gripped by a gnawing feeling that I had just signed up for a 400-level college course without taking any prerequisites. I ...
Over the past several months, credit unions have been working diligently to help members work through any financial challenges the pandemic has posed, including allowing members to skip credit card ...
What is the most important thing to do before problem solving? Gain perspective. The only way to gain perspective is to ask a lot of questions. It’s one of ...
All organizations face information security risk—whether your employees work remotely or on premise. In order to protect your business from exposure, it’s important that you regularly educate and ...
Leaders strive to hire the best employees. But occasionally, we make the wrong decision and an employee doesn’t perform the way we expected. What’s important to understand in ...
