The latest from John Pettit

- by Katie Landrieu, CU Magazine

Information security awareness best practices

Cyber threats occupy matrixed attack vectors across numerous organizational assets, making it vital to have a layered security program that implements physical, technical, and administrative controls. Here, in honor of ...

- by Kathy Thuneman, SWBC LenderHUB

“Would you like fries with that?”

How many times a week do we experience the subtle nudge of upselling or cross-selling? Upselling occurs when the consumer is presented with an opportunity to take advantage of more ‘...

- by CRMNEXT

Communication in the new normal

Let’s talk communication. Text, email, call, video-chat, carrier pigeon . . . There’s no shortage of ways to communicate with your customers and members. But, riddle me this: Just why is ...

- by Hannah Lang, Zogo

3 ways your credit union can increase digital engagement

This year’s “unprecedented times” may have lasted a lot longer than we all originally imagined — and it’s now clear that, at least for the foreseeable future, member engagement ...

- by B. Dan Berger, Berger Leadership Blog

4 key pieces of advice from Warren Buffett

We each have our role models that inspire us to reach for goals and be the best version of ourselves. Among leaders that are most looked up to, Warren Buffett ...

- by CUNA News

CUNA study cited as key source in CFPB’s TRID assessment

The Consumer Financial Protection Bureau (CPFB) cited CUNA’s Regulation Impact Study in its assessment on the TILA-RESPA Integrated Disclosure (TRID) rule. CUNA also submitted a comment letter in January ...

- by Stephanie Schwenn Sebring, CU Management

Five problems fintechs help solve

Credit unions have all kinds of problems to solve. They must figure out how to protect their reputations by safeguarding member and organizational data. They must find ways to compete ...