NDAA Conference Committee results
DCUC is a happy to report that under “Items that may be considered under unanimous consent agreement”… Here is an excerpt from the Joint Explanatory Statement within the Conference Report ...
The latest from John Pettit
People, Preparation, Partnership: 3 ways to bolster your contact center strategy in 2021
Credit union contact centers have had quite the year. As the front line for fielding and responding to member inquiries, contact centers play an outsized role in the member experience. ...
Financial institutions see continued uncertainty
In the early stages of the coronavirus pandemic, SRM surveyed financial institutions to collect their thoughts and initial reactions to the changes in customer behavior. A prior blog from March ...
NCUA releases Q3 2020 credit union system performance data
Data on the financial performance of federally insured credit unions for the quarter ending Sept. 30 are now available from NCUA. The NCUA’s Quarterly Data Summary Reports include an ...
NAFCU secures CU wins in final NDAA
The final fiscal year 2021 National Defense Authorization Act (NDAA) was released Thursday by the conference committee with NAFCU-fought wins for credit unions: It doesn’t include the harmful provision ...
Diversity Insight: Red versus Blue
The 2020 presidential election is over. We have a new president-elect, and for the first time in the history of the United States a vice president-elect who is a woman. ...
Get in synch to win the three-legged credit union marketing race
Commerce, business, the stock market and free trade were all built on our ability to sell things to each other. This is why the credit union marketing function is so ...
Federal regulators provide temporary relief for credit unions approaching $10 billion
On November 20, 2020, the Federal Reserve along with the FDIC and OCC published an interim final rule to mitigate the costs to banks of crossing asset-based regulatory thresholds sooner ...