A minute to say thanks
Merry Christmas and Happy Holidays! I’ll keep today’s message short, but I just wanted to take a minute to thank you for reading the Berger Leadership Blog and ...
The latest from John Pettit
7 fintech-led COVID relief efforts that went above and beyond in 2020
Ah, December. A time of pine-scented candles, Secret Santa gift exchanges and “looking back at 2020” listicles. To state the obvious, this holiday season looks a little different than in ...
Digital-first economy redefines retail and consumer behavior
When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. The numbers ...
2021 Predictions: The road ahead for customer experience
The roller coaster ride of 2020 dramatically changed how we think about engaging and connecting. Businesses have had to rapidly adapt with new models, employees have adjusted to new ways ...
Non-interest income for credit unions: Planning and understanding
All over the world, the coronavirus has had a devastating effect on businesses and economies. Financial institutions have been no exception. One of the areas where credit unions have seen ...
New PPP rules, guidance needed before program re-opens
All rules and guidance for any Paycheck Protection Program (PPP) enhancements be issued and finalized before the program goes into effect, CUNA and other organizations wrote to Treasury and Small ...
Existing-home sales fall for first time in 5 months
Existing-home sales declined 2.5 percent in November to a seasonally-adjusted rate of 6.69 million units, representing a 25.8 percent increase in sales versus a year ago. In ...
Tech Time: Know your member
With the drastic technology-led changes transforming financial services, industry decisionmakers have good reason to be data obsessed: The competition requires it. Everyone from bulge bracket banks to fintech startups are ...