Seniors and scams
Seniors lose around $2.9 billion every year to scammers, according to the Senate Special Committee on Aging. These unscrupulous fraudsters often use high-pressure sales pitches and sophisticated techniques to ...
The latest from John Pettit
Q&A: Steve Ogolin
After more than 40 years with First Missouri Credit Union in St. Louis, President/CEO Steve Ogolin plans to retire in January. During his tenure, Ogolin ushered First Missouri through ...
Complete conversational AI solution keeps eluding financial institutions
Conversational artificial intelligence has gotten a lot of buzz lately, and for good reason. As lockdowns closed financial institution branches and pushed banking online, usage of chatbots and virtual agents ...
CFPB amends qualified mortgage rule, Part II: Tis the season for Seasoned QM!
I hope y’all had a very Mele Kalikimaka weekend! To round out the holiday season, this blog will discuss the Seasoned QM portion of the two final CFPB rules ...
Purposeful Talent Development: Four questions for assessing your success with remote leadership
The circumstances of 2020 forced us all to look at how and where our staff work. In the span of a few weeks, many organizations adjusted to having staff working ...
Lessons learned from a challenging year – Part 2
Credit unions quickly responded to COVID-19 by sending staff home and extending financial help to members in ways that tested the movement’s operational and financial resilience, each cooperative in ...
This week: Congress set to override NDAA veto, tackle stimulus checks
President Donald Trump last week vetoed the fiscal year 2021 National Defense Authorization Act (NDAA); however, the House today has scheduled a vote to override the veto, and the Senate ...
Top 10 marketing posts in 2020
Christmas has come and gone and holy cow time flies! Before you know it, it’ll be Christmas 2021. Don’t believe me? Just wait. At the end of December ...