Despite the uncertainty surrounding the COVID-19 pandemic, the main drivers behind a consumer’s choice in payment method – ease of use, convenience and speed – have remained consistent since 2019, which ...
You –– yes you (no matter your title) –– own the customer experience. And you matter. So says CX guru, Stacy Sherman. And she means it! Head of Customer Experience at Schindler ...
Even the pandemic couldn’t stop Michigan State University Federal Credit Union($5.5B, East Lansing, MI) from executing on a strategy of self-improvement. A small team working closely with ...
Can Big Data be too much of a good thing? Professional data scientists themselves have been among the first to raise concerns about ethical data use. For instance, relying solely ...
We’re diving into why more data means less fraud and friction for your members, and the most prevalent forms of fraud for your CU to watch out for right ...
It is critical for federal regulators, including the Consumer Financial Protection Bureau (CFPB), to appreciate the significant differences in the appropriate role of regulations and of guidance, CUNA wrote Monday. ...
As the 117th Congress gets underway and the Biden administration prepares to transition into the White House, NAFCU has launched its 2021 legislative and regulatory priorities to achieve an operating ...
The prospect of promoting a valued employee to a new position is appealing—the credit union stands to benefit by retaining a knowledgeable employee, and the promotion presents opportunities for ...
