Establishing risk tolerance in the face of COVID-19 ambiguity
Before a credit union can prudently determine how much support it can offer members during these challenging times, leaders must first step back and take the time to establish an ...
The latest from John Pettit
Emphasis on digital banking demands changes to onboarding rules
The accelerated shift to digital channels for the opening of new relationships in banking changed many of the components of value. No longer was the new account opening experience driven ...
What is good for the customer is good for the bank
Is it really true that the customer always comes first? Or, in banking, is that just a tired cliché that’s stamped on banking strategy where the number one goal ...
Planning for 2021: Credit union marketing
We recently conducted a survey to discover how the pandemic impacted bank and credit union marketing budgets. We discovered that 56% of organizations had some sort of impact on their ...
Tough love following a harsh year
2020 was a remarkably challenging year for members, business owners, and entire communities across the globe. 2021 is not starting much better. As credit union leadership teams and boards consider ...
Buckle up! Ancillary products & amount financed
As the ancient saying goes: New Year, New Car! (Unless you are Janice, who has had the same car since she was 16). When a member upgrades their vehicle they ...
Columbia CU donates more than $32K to clinic, veterans
Columbia CU, Vancouver, Wash., announced at the end of 2020 it made a $15,000 donation to a nonprofit pediatric therapy clinic and $17,100 donation to local veterans’ groups. ...
SBA prepares to relaunch PPP; FI regulators to host webinar Jan. 11
Following enactment of Phase 4 coronavirus relief provisions last week, the Small Business Administration (SBA) has released two new interim final rules (IFRs) to address changes to the paycheck protection ...