The latest from John Pettit

- by CUNA News

PPP re-opens to small lenders Jan. 15, all lenders Jan. 19

The Small Business Administration, in consultation with the Treasury, will re-open the Paycheck Protection Program (PPP) loan portal to PPP-eligible lenders with $1 billion or less in assets for First ...

- by NAFCU Newsroom

NAFCU seeks CU input on NCUA communication methods

NAFCU sent members a Regulatory Alert Wednesday outlining the NCUA’s request for information (RFI) related to its communication methods in an effort to increase transparency and promote efficiency. The ...

- by Anson Vuong, CreditUnions.com

Why financial wellbeing is critical to member success

What do members really want? Simply put, they want their credit union to support their financial wellbeing. Members who agree that their credit union looks out for their financial wellbeing ...

- by Jonathan Barkley, SWBC LenderHUB

Increasing borrower retention in today’s uncertain times

Today’s uncertain economic conditions and the continuing effects of the COVID-19 pandemic have left financial institutions scrambling to develop and implement consumer retention strategies to drive revenue. Social distancing ...

- by TransUnion

The value of income and employment data

Faced with an economic downturn and rising unemployment, financial institutions and other organizations need a more complete picture of the consumer. As lenders recalibrate their acquisition and risk management strategies, ...

- by Steve Kent, CSI

5 customer-centric banking techniques to master in 2021

It’s a fact: banking consumers are primarily relying on digital channels for their banking needs. According to a recent Aite report, more than half of all generations—including seniors ...

- by Raj Patel, The Financial Brand

Balancing fraud prevention and customer experience during onboarding

For community banks and credit unions, digital channels are the most cost-effective way to deliver financial products and services. But as consumers embrace cashless payments and online banking, financial institutions ...