Three ways to differentiate your member service with coaching
Ask a credit union’s leadership or staff what truly sets them apart from a bank and they’ll almost always drop the “s” word: service. Go a step farther ...
The latest from John Pettit
The big picture of small-dollar lending
We’re discussing how the pandemic has affected the demand for small-dollar lending. Learn best practices for 2021, like how to develop a plan that protects your credit union while ...
Protecting cardmembers against cybersecurity and fraud threats in the new normal
As communities focused on social distancing and staying home to stop the spread of COVID-19, many of the routines of life’s daily activities changed. Consumers are now spending more ...
CUAC applications open through Feb. 24
The Consumer Financial Protection Bureau (CFPB) is accepting applications for membership in all four of its advisory committees, including the Credit Union Advisory Council (CUAC) through Feb. 24. All current ...
Joint ownership share accounts rule, two board briefings on NCUA Board agenda
The NCUA Board next week is set to issue a final rule on joint ownership share accounts, providing parity with changes made for banks by the FDIC in 2019. NAFCU ...
Bringing together the credit union heart and head with data
During a recent webinar, How to Utilize Data to Build Strong Member Relationships, my co-presenter Anne Legg of Thrive Strategic Services said something that struck me. She spoke of bringing ...
Why love is good for business
Let me start with a story. Before my wife and I had our first child last May, we reconnected with some old friends. They had recently had twins after a ...
Women in football, politics and credit union boardrooms
It’s Super Bowl Sunday as I write this, and it’s snowing at my home in New Hampshire. My husband has made a big batch of his famous mac ...