An inclusive environment is essential at Illiana Financial
At Illiana Financial Credit Union, one of our main objectives is to generate an inclusive environment, equally as much for our members as our employees. Throughout the years, we have ...
The latest from John Pettit
Mobile banking apps failing in key areas of CX
When “one-click” ordering can buy you almost anything that Amazon sells, having to click incessantly to conduct a transaction in a banking app can quickly become a boring and painful ...
Making your mark in cannabis banking
I get more than a few strange looks from my former banking colleagues when they find out I now help financial institutions get into cannabis banking. Many still view it ...
Rumor has it: Fair lending exams on the rise
A few weeks ago, I blogged about NCUA’s strategy to examine credit unions for fair lending issues, and the agency’s focus on pandemic-related loan accommodations. However, the rise ...
FHFA extends forbearance, foreclosure and REO eviction moratoriums
The Federal Housing Finance Agency (FHFA) announced extensions of several measures to align COVID-19 mortgage relief policies across the federal government. Fannie Mae and Freddie Mac are extending the moratoriums ...
NAFCU reiterates necessary CU tools as House considers COVID relief package
Ahead of today’s expected House consideration of the American Rescue Plan Act, a $1.9 trillion coronavirus relief package, NAFCU Vice President of Legislative Affairs Brad Thaler outlined some ...
Building member loyalty through change
There have been many conversations about the fundamental changes resulting from the pandemic, but not nearly enough of them have focused on the long-term vision of how to build loyalty ...
NCUA and a black-founded credit union (Part I of II)
In 2010 NCUA’s regulatory activity reigned unchecked. Even though the economy was on the mend its penchant for shutting down credit unions was unabated. It would ultimately lead to ...