Changing a non-LIBOR index: HELOCs
With the London Inter-Bank Offered Rate (LIBOR) sunsetting this year, many credit unions are looking to transition their suite of financial products away from the LIBOR index and to a ...
The latest from John Pettit
5 customer service mistakes impacting your account holders’ experience
As we all know, providing exceptional customer service is key to running a successful company, but is your financial institution doing everything it can to ensure your valued customers are ...
Reduce friction to improve experience
In business, we’re always striving to improve efficiency. Efficient operations cost less money to run, are more productive, and reduce employee frustrations. The result of these components: A better ...
Speaker Pelosi highlights Congressional messages Wednesday at GAC
Speaker of the House Nancy Pelosi (D-Calif.) thanked CUNA, the California Credit Union League, and credit unions for the work they do in her video address to the 2021 CUNA ...
NAFCU urges for House support of MBL relief
NAFCU Vice President of Legislative Affairs Brad Thaler wrote to House leadership Wednesday to call for support for the bipartisan Access to Credit for Small Businesses Impacted by the COVID–...
Increasing member touchpoints under the urgency of the pandemic
Strong branch and phone support were historically the key components to building member relationships, and they’re still a staple in many communities today. However, the pandemic changed everything, challenging ...
The power of play
A red rubber ball saved Kevin Carroll’s life. A difficult childhood fueled his drive to rise above his circumstances—“I’ll show you” became his daily mantra—and to ...
Digital culture: The missing piece in digital banking strategies
No one can argue that digital is the new normal. From social media to buying Valentine’s Day presents on Amazon, people don’t want any service that isn’t ...