Registration open for 2021 World Credit Union Conference
World Council of Credit Unions has opened registration for the annual World Credit Union Conference to be held virtually from 14 – 21 July 2021. For more information and to register ...
The latest from John Pettit
Existing-home sales fall in March; supply main constraint through 2021
Existing-home sales fell 3.7 percent in March to a seasonally-adjusted rate of 6.01 million units, representing a 12.3 percent increase in sales versus a year ago. NAFCU’...
Mortgage communication best practices: One survey won’t cut it
It’s nothing new to offer a survey after completing a task. Most service industries ask customers to complete some sort of survey that helps them gauge how they are ...
The credit union data analytics journey: Four steps to success
Data analytics is no longer available only to massive technology corporations and big banks. In fact, with access to enough data, even smaller credit unions can join the fun. With ...
One year into the pandemic: Where are we now?
It’s been a little over a year since the COVID 19 pandemic drop-kicked credit unions’ 2020 plans out the window and made them re-evaluate many areas of their business. ...
Chatbots gone rogue: How weak chatbot security enables bad actors
Over a short time span, chatbots have become standard practice in customer service. Services from basic troubleshooting advice to full-fledged payment services are available to consumers with minimal intervention from ...
Episode 1: Zoomer Banking
The inaugural episode of our podcast will introduce our show, and cover our first topic—how Generation Z thinks about banking. Christian Hibbard gives a first-hand perspective, and also covers ...
How to identify, strengthen your blind spots
As leaders, taking time for self-reflection is just as important as the time you take to build relationships with your team and develop strategic plans. During reflection, we consider our ...