How has COVID-19 affected housing priorities?
It’s been a year since the COVID-19 pandemic totally disrupted our reality. In a remarkable display of resilience in the face of major change, we adjusted to working from ...
The latest from John Pettit
Predictive and prescriptive data analytics for credit unions – keys to the future growth
It was not long ago credit unions were new to the world of data analytics. Fast forward to today, and credit unions have understood the value of their member data – ...
Foundation launches National Biz Kid$ Showcase
The National Credit Union Foundation launched the first-ever national Biz Kid$ Showcase, this week. In partnership with the Southeastern Credit Union Foundation, CrossState Credit Union Foundation, the RMJ Foundation, the ...
Fed begins March meeting, expected to release economic projections
The Federal Open Market Committee (FOMC) – the Fed’s monetary-policy setting arm – begins its two-day meeting today and is expected to hold the federal funds target rate range at its ...
What’s in a name: Writer and Brand Voice Specialist
University of Michigan Credit Union ($1.2B, Ann Arbor, MI) is leveraging the power of the written word to polish its presentations and present its brand in a professional, yet ...
How to leverage journey mapping to improve the cardholder experience
Knowing where to start to improve your financial institution’s products or services can be difficult. Sometimes, the issues seem so layered that it can be challenging to see the ...
Board members and staff surveys: Yes, get them AND be careful!
Board members are you getting the full value that the CU can get from the staff survey? Are you getting the results and do you know what’s being done ...
IG says reorganization, staff cuts could hamper CFPB’s ability to handle complaints
The Consumer Financial Protection Bureau’s Consumer Response staff has been reorganized and cut during the past three years—moves that could affect the agency’s handling of consumer complaints ...