Five tips to build a data-driven credit union
It’s no secret that data analytics are more important than ever to today’s businesses. No longer confined to just giant technology companies, data analytics have found their way ...
The latest from John Pettit
Compliance: Implementation of BSA changes
CUNA’s CompBlog addresses the new provisions of the Anti-Money Laundering Act of 2020, as there will likely be much activity around the law’s implementation. National examination and supervisory ...
NAFCU calls on NCUA to swiftly provide risk-based net worth relief
NAFCU’s Andrew Morris offered the association’s full support for the NCUA’s proposed rule to amend its risk-based net worth (RBNW) requirement as the relief provided by it “...
Mortgage communication best practices: 4 key contact points
The credit union mantra, “people helping people,” is such an all-encompassing message across the industry. From great services to a complete line of products, this message ensures that each member ...
CFPB issues 2020 annual complaint report
On March 24, 2021 the CFPB published its annual report summarizing the kinds of complaints consumers made throughout the prior year. The report is generally divided into two broad categories – ...
Big tech making big changes that affect credit union advertising campaigns
Under the gun from lawmakers and lawsuits, Google’s™ web privacy efforts have made it harder for advertisers, publishers, and data brokers to gather personal data without users’ permission. Google™ ...
Using big data in banking: Your 5-step guide
Big data in banking has only gotten bigger. Through digital channels, third-party applications and enhancements to core systems, institutions have access to more banking data than ever before. And bankers ...
5 mistakes that are killing your customer surveys
Chances are, you’re already using surveys to track your financial institution’s performance or to analyze your market, but are you really getting the most out of them? Customer ...