The latest from John Pettit

- by Ignite Sales

It’s time to get reacquainted with your banking customers

Everything and everybody has changed since COVID-19 upended our entire world over a year ago. Customer’s financial circumstances are different than pre-pandemic. Some have saved more than ever before. ...

- by Marc Rapport, CreditUnions.com

Financial wellness takes a creative turn in Philadelphia

The financial educators at Philadelphia Federal Credit Union ($1.5B, Philadelphia, PA) didn’t let the pandemic stop the cooperative’s efforts to encourage financial wellness in the City of ...

- by CRMNEXT

Customer servicing made simple

When a loved one is lost, that person’s finances are the last thing anyone wants to deal with. It’s adding insult to massive injury and tends to be ...

- by Erik Payne, CreditUnions.com

6 practices to adopt in appointment-only branches

The COVID-19 pandemic has given Community First Credit Union of Florida ($2.0B, Jacksonville, FL) license to reimagine its branch experience. Through the aid of its process improvement team, the ...

- by c. myers, CUES Blog

Growing talent to fuel your business

Do you feel like your business is moving faster than the talent? Having the right talent that grows and changes with the business can feel elusive, but conscious effort and ...