Digging into compliance culture with Rachel Guyselman
Customer Service and Compliance…the two aren’t often said in the same breath, but –– in truth –– they’re connected at the hip. And this week on CRMNEXT’s Banking ...
The latest from John Pettit
Strategically sharing branch space
If a credit union’s current branches have more space than they need after COVID-19 and the great shift to digital self-service, why not rent excess square footage to a ...
What your credit union needs to know about Facebook
These days, it’s a pretty safe bet that everyone’s on Facebook. Honestly, it’s kind of weird when you meet someone who doesn’t have an account. Facebook ...
CFPB rescinds pandemic-related flexibilities
As COVID-19 vaccines roll out and people return to their pre-pandemic work schedules, the obligations of compliance officers may also be returning to “normal” as some of the crisis-related flexibilities ...
Nomination received for CUNA board special election
CUNA received its first nomination for the District 6, Class B special election: Seth Schaefer, president/CEO, Rivermark Community CU, Beaverton, Ore. Two CUNA Directors recently announced their resignation from ...
NAFCU-supported bill to reform CU governance policies introduced in House
House Financial Services Committee members Tom Emmer, R-Minn., and Ed Perlmutter, D-Colo., Thursday introduced NAFCU-sought legislation that would improve existing language in the Federal Credit Union (FCU) Act related to ...
Diversity Insight: The domino effect of leadership training for inclusion
To understand and appreciate diversity in the workplace, you must first develop an understanding of yourself and the ways in which you and those around you develop your worldview. An ...
U-turn: CFPB rescinds policy statement on abusiveness
On March 11, 2021 the Consumer Financial Protection Bureau (CFPB) announced it was rescinding a policy statement it had issued in January 2020. The rescission of this policy statement could ...