Three collections insights gained during the COVID-19 pandemic
It’s been a little over a year since the COVID-19 pandemic disrupted our lives on a scale that most of us had never experienced before. The events of 2020 ...
The latest from John Pettit
Mind the GAP: When to consider guaranteed asset protection for your loan
What is guaranteed asset protection (GAP)? Guaranteed asset protection coverage has one purpose: to protect the investment you made in your vehicle in the worst-case scenario: if your car is ...
3 ways to ensure CU digital experience meets members’ expectations
Digital adoption among consumers has risen dramatically during COVID-19, spurring a rise in member expectations for what it means to bank digitally. While financial institutions continue to invest in the ...
Four simple steps to getting your credit score back on track
One of the biggest life lessons that will prove valuable over and over again: the credit-related mistakes made in your past can come back to haunt you in the future, ...
Pilot, test, and assess: How marketing drives growth at Hudson Valley Credit Union
For the past three years, Hudson Valley Credit Union ($6.1B, Poughkeepsie, NY) has relied on six-month road maps to execute marketing campaigns that drive demand for products and services. “...
Engaging your cardmembers with a slick and secure credit card mobile application
During these uncertain times, consumers are taking advantage of banking digitally. In a recent study by J.D. Power, 48% of consumers reported increased usage of mobile banking (as of ...
Nominations open for Credit Union Rock Stars
The editorial team of Credit Union Magazine is now accepting nominations for the ninth annual Credit Union Rock Stars program, sponsored by Fiserv. Credit Union Rock Stars are professionals and ...
This week: NCUA Board meets, CU advocacy remains top of mind for NAFCU
NAFCU continues to advocate for credit unions to have access to important regulatory and legislative tools and flexibilities that will help them move forward through the pandemic and beyond. Of ...