One year into the pandemic: Where are we now?
It’s been a little over a year since the COVID 19 pandemic drop-kicked credit unions’ 2020 plans out the window and made them re-evaluate many areas of their business. ...
The latest from John Pettit
Chatbots gone rogue: How weak chatbot security enables bad actors
Over a short time span, chatbots have become standard practice in customer service. Services from basic troubleshooting advice to full-fledged payment services are available to consumers with minimal intervention from ...
Episode 1: Zoomer Banking
The inaugural episode of our podcast will introduce our show, and cover our first topic—how Generation Z thinks about banking. Christian Hibbard gives a first-hand perspective, and also covers ...
How to identify, strengthen your blind spots
As leaders, taking time for self-reflection is just as important as the time you take to build relationships with your team and develop strategic plans. During reflection, we consider our ...
NCUA board briefed on PCA rule, cybersecurity trends
NCUA’s Interim Final Rule published Monday is designed to ensure that federally insured credit unions remain operational and liquid during the COVID-19 pandemic, according to NCUA staff. Staff briefed ...
SBA extends date for PPP loan increase requests
Following the paycheck protection program’s (PPP) extension to May 31, the Small Business Administration (SBA) has issued a new procedural notice for first-draw PPP borrowers seeking a loan increase. ...
Cooperatives work together to build Keep It Co-Op! Park
Today many credit unions don’t think it even matters that they are financial cooperatives. Sure, they may put something like this on their website: “We are a not-for-profit financial ...
CX will look different for banking providers in a connected world
Is the world more connected today than it was 12 months ago? We’ve adopted Zoom calls and digital services at a rate many times faster than any previous year. ...