The secret to exceeding expectations in mortgage lending? Listening
Take your credit union hat off and let’s walk in the consumer’s shoes for just a moment. When you think of financing a home, what is the first ...
The latest from John Pettit
Getting back to basics
Recently, I had the privilege of attending the March 2021 CUDE program (#BestClassEver). Although I was very excited to attend, there was a part of me that wondered what I ...
Episode 3: History of Payments – Hawala
Hawala is a globe-spanning informal funds transfer (ITF) system that has been used since the eighth century to transfer funds anywhere in the world at the speed of information. It ...
Ransomware: Compliance considerations
Last week, the House Committee on Homeland Security held a hearing on cybersecurity, which focused specifically on ransomware. One of the witnesses at the hearing referred to ransomware as a “...
Costs, benefits should be weighed for any new tax reporting requirements
Congress should carefully assess the costs and benefits of imposing a new level of data collection on the already over-complicated tax reporting structure, CUNA and other organizations wrote Monday to ...
NAFCU calls on Congress to overturn OCC’s ‘true lender’ rule
NAFCU Vice President of Legislative Affairs Brad Thaler Monday called on senators to support a resolution to use the Congressional Review Act to nullify the Office of the Comptroller of ...
Top takeaways from judging the CUNA Diamond and MAC Awards
We’ve had the pleasure here at PixelSpoke of serving as judges for both the CUNA Diamond and the MAC Awards this year. That means that over the past few ...
Conversational AI for the customer experience
Experts predict the proliferation of artificial intelligence will be more impactful than the Internet. Here’s how artificial intelligence can help your business streamline operations and deliver a better customer ...