‘Find your why’
I accidentally fell into the credit union movement. I started my financial career as a teller for a commercial bank right out of high school. When my position as assistant ...
The latest from John Pettit
How financial institutions can improve customer satisfaction scores
Convenience is everywhere. Consumers are offered nearly real-time service (and next-day delivery) from Amazon, Doordash, and Google. And while expectations are rising for all industries (including financial services), not everyone ...
Mission failure: The banking industry’s approach to financial health
Here are two phrases commonly found in the mission or value statements of banks and credit unions: “The path to financial wellness starts here.” Or, “Helping members achieve financial success.” ...
The public policy role of credit union cooperatives (Part 1)
Most credit union observers agree that the emergence of financial cooperatives was one outgrowth of the reform movements affecting many areas of American society at the beginning of the 20th ...
CFPB issues Regulation E FAQs
On June 4, 2021 the CFPB published a new compliance aid – some frequently asked questions about Regulation E. Specifically, these FAQs address issues surrounding unauthorized use and investigations of these ...
CU digitization working group releases statement of purpose
The U.S. Credit Union System Digitization Working Group, led by CUNA Executive Vice President and Chief Engagement Officer Greg Michlig, released a purpose statement Thursday. The group includes 41 ...
Senate Committee examines digital currency
Yesterday, NAFCU’s award-winning advocacy team monitored a Senate Banking Subcommittee hearing to examine the digital dollar. The hearing largely focused on ensuring privacy, security, and countering China’s attempts ...
CU mergers need marketing love, too
Even the smoothest credit union merger is a whirlwind of details. Of course, making sure the accounts transition smoothly is job #1, but merger partners also have to pay close ...