‘Be your best advocate’
I have been a credit union member since I opened my first account in 2005 at the age of 13. I had little choice in the matter: My father served ...
The latest from John Pettit
Usage of digital payments reached 78% in 2020 – how it impacts lenders
If you haven’t noticed, the era of in-person transactions is fading in the rearview mirror of a society that has recently weathered its first global pandemic. Today, thanks to ...
Two tips for returning to in-person learning
In-person learning is back! This is a celebration, to be sure. The period of pandemic restrictions has felt long to many—like me—who love to connect with CUES members, ...
CFPB updates RESPA FAQs
Last week, the CFPB published a few frequently asked questions (FAQs) documents regarding consumer protection rules. This blog post from last week discusses the Regulation E FAQs document that was ...
Digital Marketing: Anything you can do, I can do better – with Kara Yaquinta
We are CUs, hear us ROAR! When it comes to digital marketing, there’s an old (outdated) school of thought that says big banks have the market cornered and that ...
Economic Update video addresses women in CU leadership
CUNA Chief Economist and Deputy Chief Advocacy Officer for Policy Analysis Mike Schenk interviews Vice President of Diversity, Equity, & Inclusion at CUNA Samira Salem in this month’s Economic Update ...
Mancini to join NAFCU’s Board of Directors; Grinnell, Schlehuber re-elected
NAFCU has announced the results of its Board of Directors election. A new board member, Frank Mancini, President and CEO of Connex Credit Union (North Haven, Conn.), will fill the ...
CUSO Posh poised to produce better bots for credit unions
If you think it’s time for someone to put serious brain power and artificial intelligence tools into producing better chatbots and robotic interactive voice response for credit unions, there’...