The likability factor
Tim Sanders wrote about the importance of increasing your organization’s “likeability factor” in his book by the same name. In the book, he writes, “Our nation is so focused ...
The latest from John Pettit
How DEI can transform workplace culture – Part I
Diversity, equity and inclusion (DEI) is a complex movement that, in many ways, is bigger than us, and we are constantly acquiring new information that challenges our assumptions and helps ...
Managing your allowance through the COVID/CECL crossroads
At the beginning of 2020, because of the COVID-19 pandemic, credit unions along with the rest of the world, saw threats to safety and soundness. Not only financial safety and ...
Personalization: Top banking trend for 2021
Chief Product Officer and Head of Customer Experience and Digital for Chase, Allison Beer, stated in a recent article that personalization is one of the top primary trends for 2021 ...
Defining cannabis customers
With the growth of legal medical and recreational cannabis programs across the U.S., a well-developed playbook has emerged which can help financial institutions bank the cannabis industry more efficiently ...
Credit union trends relative to brand
Our Design Directory Jenny Bengeult joins Kelly Hellickson and Hilary Reed at EmpowerFion their podcast The Speakeasy for a series of three episodes on credit union trends relative to employees, ...
Why are young people leaving credit unions and joining mega banks?
The other day, I received some mail with a mega bank’s logo and some big blue text that said, “Earn up to $700.” Of course, I had to open ...
CUNA white paper details state of small credit unions
CUNA’s Small Credit Union Committee published a comprehensive white paper Tuesday examining the key opportunities and challenges facing small credit unions. The State of Small Credit Unions Today outlines ...