The latest from John Pettit

- by Deb Wieczorek, CO-OP InsightVault

To sell or not to sell your card portfolio, that is the question

Building a robust credit card portfolio is integral to credit union health and growth. Credit cards represent three out of every four loan accounts, outpacing other loan product acquisitions by ...

- by Erik Payne, CreditUnions.com

Nothing beats the real thing

New hires for contact center positions at Corning Federal Credit Union ($2.0B, Corning, NY) are often entry level. These hires are typically in their early 20s and from outside ...

- by Ignite Sales

Chatbots are popular, but are they up to the task?

Financial institutions have increasingly been utilizing Chatbots over the last few years. But when the stay-at-home orders hit during the pandemic, adoption accelerated dramatically. Research from Cornerstone Advisors revealed that ...