Is buying a bank the best return on capital?
Buying a bank is a little more complicated than merging with another credit union, CUES member Don Cates discovered, especially when regulators move the goalposts and a pandemic hits just ...
The latest from John Pettit
Many ways to make a payment
I recently went out to eat at a local beachside restaurant, and at the end of the meal, the bill was delivered with a QR code on it. By scanning ...
5 CRM key takeaways from Key West
At the recent CEOs and Senior Executives Conference, I had the good fortune to speak with two of the brightest minds in customer relationship management (CRM): You have to think ...
Purposeful Talent Development: Developing leaders who lead differently
Just like an optical illusion, this statement, developing leaders who lead differently, can be viewed in two ways. One is through a diversity and inclusion lens, seeing leaders as individuals ...
Despite rising fraud activity, Red Rocks CU reduces losses by 60%
Consumers’ comfort with digital payments and online shopping has grown since the beginning of the COVID-19 pandemic, a trend that has continued even as brick-and-mortar stores have begun reopening. According ...
Too illegit to quit: Dealing with ongoing suspicious behavior
The NAFCU Compliance team sometimes hears from credit unions that are dealing with a particularly vexing situation – a member that will not stop engaging in suspicious activity. Here are some ...
Massachusetts CUs donate $157K to ‘A Bed for Every Child’
Credit unions in Massachusetts donated $157,637 to “A Bed for Every Child,” an initiative of the Massachusetts Coalition for the Homeless (Coalition), at the Stephen D. Jones Credit Union ...
Existing-home sales see rise for first time in months; NAFCU expects sales to remain strong
Existing-home sales rose 1.4 percent in June to a seasonally-adjusted rate of 5.86 million units, representing a 22.9 percent increase in sales versus a year ago. NAFCU’...