Designing a useful, usable, and desirable digital payments experience
We’ve all heard the term user experience (UX) a lot in recent years, but what does UX actually mean for financial institutions and their digital payments platforms? In this ...
The latest from John Pettit
More than just talk: Creating a culture that counts
I double dog dare you…to implement a culture that actually delivers. Diving into that realm does require chutzpah — from a leader who’s willing to go where others don’...
Alabama Credit Union scores with ‘My Credit Score’
Strategists at Alabama Credit Union ($1.3B, Tuscaloosa, AL) figured they were on the money when the cooperative integrated a credit score app into its member-facing digital displays, and they ...
Evaluating a credit card program’s profitability: Fee vs. interest income
Credit unions derive income from revenues generated by two primary sources: interest income and fee income. Interest income is revenue earned by lending money, and fee revenue is earned from ...
Credit union loans outstanding increased 0.8% in July
Credit union loans outstanding increased 0.8% in July, compared to a 1.0% increase in June of 2021 and a 0.7% increase in July of 2020—according to ...
Study: CU tax exemption is critical for soundness of economy, saves consumers $15B a year
An independent study commissioned by NAFCU released today examines the benefits brought to consumers, businesses and the U.S. economy by the credit union federal income tax exemption. Specifically, the ...
Three cybersecurity trends influencing IT leaders today
Some say that there are two types of companies: those that have been hacked and those that have been hacked but don’t yet know it. Today, all companies—including ...
Removing barriers for Hispanic consumers
Illiana Financial Credit Union began to notice changes in the population across its service area in the Southern Chicago suburbs in 2013. Three of its four branches were in areas ...