Developing empathy skills to assist members
While empathy is the cornerstone of the credit union mantra, “people helping people,” I would argue it has never been more necessary than today. Regardless of how you feel about ...
The latest from John Pettit
Debunking leadership myths
“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.” – Stephen R. Covey While author, educator and businessman Stephen R. ...
Digital dialog or guided conversation?
Artificial intelligence (AI) is a disruptive technology gaining widespread adoption across many industries, including banking and financial services. If you ask someone for an example of AI, you might hear ...
Marketing and underwriting challenges: How buy now, pay later and point-of-sale lenders can compete more effectively
Innovative, new payment options like Buy Now, Pay Later (BNPL) and point-of-sale (POS) financing are becoming increasingly popular with consumers at checkout — due in large part to their low-friction, convenient ...
Revisit your client relationships to improve your tax season
As an accountant in practice, you will more than likely be familiar with the amount of work and pressure accountants are under during tax season. The sheer volume of work, ...
3 pillars for successful marketing in 2022
How you frame what you do matters. For credit unions to solve people’s problems and provide real solutions, it helps to know what people are ready to hear and ...
NCUA, FDIC host financial education for youth webinar Nov. 16
NCUA and the Federal Deposit Insurance Corporation are cohosting a webinar focused on helping young people (ages 16–24) on the road to financial stability. Part II of the webinar ...
NAFCU urges Biden and Congressional leaders to abandon IRS reporting requirement
In a joint letter to President Joe Biden, Treasury Secretary Janet Yellen, Senate Majority Leader Chuck Schumer, D-N.Y., and Speaker of the House Speaker Nancy Pelosi, D-Calif., NAFCU and ...