The latest from John Pettit

- by Joshua Herbert, TransUnion

Understanding the consumer dynamics of auto refinance

Vehicle sales will continue to decline as inventory shortages impact retail and wholesale supply chains. As such, auto lenders are exploring growth options and even traditionally non-auto lenders are entering ...

- by Andrew Casson, CUES Blog

The role of the cloud contact center in modernizing member experiences

Consumers have long joined credit unions for their local community commitment, competitive rates and personalized service. Essential for membership growth and competitiveness, high-touch services must now equally include both in-person ...

- by CUNA News

Nussle, Donovan named top lobbyists

CUNA President/CEO Jim Nussle and Chief Advocacy Officer Ryan Donovan were named among Washington’s “Top Lobbyists” in 2021 by The Hill. “In one of the busiest years on ...

- by NAFCU Newsroom

NCUA issues 2 prohibition orders in November

The NCUA in November issued two prohibition orders prohibiting individuals previously associated with credit unions from any future participation in the affairs of a federally-insured financial institution. Violation of a ...

- by Diane Franklin, CU Management

Leadership that inspires and empowers

Jennifer McHugh, VP/community engagement at $3.8 billion Royal Credit Union, Eau Claire, Wisconsin, was chosen as the 2021 CUES Exceptional Leader, and with that honor has come contemplation ...