Using authentic communication to help identify your borrowers’ needs
After almost two years of Teams meetings and Zoom calls, we’ve probably all seen elements of our co-workers’ normal lives playing out in the background of their video screens. ...
The latest from John Pettit
What’s next: 5 cybersecurity challenges to consider in 2022
It’s that time of year when we begin to reminisce about the good and the bad of the year we’re leaving behind. By now, you’ve probably realized ...
What’s in a name: Senior Director of Member Success and Loyalty
Member satisfaction is more than a metric at Truliant Federal Credit Union ($3.6B, Winston-Salem, NC), where a growing team of experts is combining people and analytics to forge deeper, ...
‘Tis the season for BSA updates
Season greetings, compliance folks! December is already shaping up to be a busy month in terms of Bank Secrecy Act (BSA) updates from the regulatory agencies. Let’s review some ...
Kebede: Inflation continued to surge in November
CUNA Senior Economist Dawit Kebede issued the following statement in response to the November Consumer Price Index: “Inflation continued to surge in November. Supply chain disruptions, higher demand for goods ...
Harper talks NCUA 2022 outlook, priorities for CUs, more at WHF event
The Women in Housing and Finance (WHF) Thursday held a public policy lunch on financial institutions regulation, with featured speaker NCUA Chairman Todd Harper. NAFCU Vice President of Regulatory Affairs ...
2021 credit union resiliency, 2022 supervisory priorities
Chairman of the National Credit Union Board when the pandemic hit, the Honorable Rodney E. Hood took stock last week in the fact that credit unions have fared well during ...
2022 budget on NCUA December agenda
If Thursday’s National Credit Union Administration 2022 budget briefing was any indication, the agency board could have a hard time reaching a consensus by Dec. 16, when the board ...