A passion to include and serve
Joan Nelson, CUDE, has worked hard to reach the upper echelons of corporate leadership during a career spanning nearly 40 years. Nelson is VP/quote-to-cash operations for North America and ...
The latest from John Pettit
Can credit unions “win” by gamifying banking?
Gamification is the strategy of adding game-like elements to non-game things. The goal is to increase engagement, and it works. It works well. If the goal is to increase member ...
2021 Eye on Payments: Part IV – Approach to payments differs through generations
Consumer preferences and habits can be impacted by a variety of factors, one of which is age. Typically, generational cohorts have different approaches to how they live – and this includes ...
3 tips for switching utilities that everyone should know
For many people, setting up utilities takes a backseat to the more pressing tasks of moving, like packing or hiring a moving company. However, it’s still an important step. ...
Sales equals service: 3 steps to better selling
Sales can be a scary word. No one wants to be “sold.” If you’re selling, you’re not serving. It doesn’t suggest active listening or problem-solving. In the ...
2022 product outlook for financial institutions: payments
What’s on the horizon for credit unions, lenders, and other financial institutions in 2022? Our experts weigh in with a product outlook for payments in the coming year. 2022 ...
2022: The year of better member servicing
Feeling charged up and ready to keep resolutions in 2022? If you’re anything like us, service sits at the top of that list. And when it comes to your ...
It’s time to take a two-pronged approach to payments growth
Despite COVID’s continued, stubborn grip on the economy, banks are pursuing and capturing new credit cardholders with aggressive marketing strategies, more lenient underwriting criteria and rich rewards, while credit ...