Make after action reviews part of your organizational DNA
Called “one of the most successful organizational learning methods yet devised,” the After Action Review was developed by the United States Army in the 1970s to help its soldiers learn ...
The latest from John Pettit
Harper doubles down on consumer protection
National Credit Union Administration Chairman Todd Harper on Monday doubled down on his assertion that the agency’s consumer protection compliance reviews are inadequate. “Given the consumer compliance examination program ...
From rewards to security, discover what matters most to consumers choosing a credit card
Consumer credit card usage typically ebbs and flows in tandem with national economic cycles, yet recent research has revealed another key component of modern consumer payment choices: customer experience ...
A great Monday at #CUNAGAC!
After a year away, everyone was exited to be back together with 4,500 fellow CU advocates on Monday morning at #CUNAGAC! — Jim Nussle (@JimNussle) February 28, 2022 Feels so ...
NCUA to distribute $569M under corporate system resolution program
NCUA, in its role as liquidating agent, announced a $359.2 million distribution to more than 1,000 membership capital shareholders of the former Members United, Constitution, and U.S. ...
NAFCU examines U.S. imposed sanctions against Russia
In the latest insight post on NAFCU’s Compliance, Risk, & BSA Network, NAFCU Senior Regulatory Affairs Counsel Kaley Schafer reviews how the imposed sanctions against Russia will impact credit unions. ...
How an outsider can support the credit union strategy conversation
My strategy journey started at CUES in 1998 when I worked in the professional development department. CUES was in the early stages of its CEO Institute programming, and I had ...
How play provides community, connection
Kevin Carroll endured a difficult start to his childhood. Monday at the 2022 CUNA Governmental Affairs Conference, he shared that story and how, with inspiration found through a red rubber ...