Seven secrets to improving the employee experience of your contact center team members
We’ve recently heard a lot about the Great Resignation. In fact, according to Ceridian’s 2022 Pulse of Talent report of employees, a total of 61% are at risk ...
The latest from John Pettit
NCUA releases OMWI annual report to Congress
NCUA released its Office of Minority and Women Inclusion (OMWI) annual report, which provides an overview of the NCUA’s diversity and inclusion programs and initiatives in 2021. The report ...
CPI exceeds expectations in March; half due to high gas prices
On a seasonally-adjusted basis, overall consumer prices rose 1.2 percent in March, with the Bureau of Labor Statistics reporting the overall consumer price index (CPI) grew by 8.6 ...
NextGen Know-How: How to become indispensable to your boss
I’ve worked for many managers in my career, and each of them had their own leadership style and set of expectations. Some were supportive and available; others were distant ...
Cybersecurity training for your customers
Despite widespread news coverage about the increasing number of cyber attacks – according to Trend Micro, ransomware attacks on banks climbed by a staggering 1,318% last year – financial customers are ...
Credit union charters – are they recyclable?
My tank is full. I am inspired. I’m ready to get to work on credit union strategic planning, not just for my clients – I mean a collective strategic plan. ...
DOJ issues ADA website accessibility guidance
In late March, the Department of Justice (DOJ) issued a press release providing guidance on website accessibility under Title III of the Americans With Disabilities Act (ADA), which prohibits discrimination ...
Money advice I wish I could give my 20-year-old self
It doesn’t seem like it was that long ago that I was in my twenties, but the reality is, it’s been %$# years. My 20s were chockfull of memories, ...