Five marketing red flags to avoid
There are common marketing mistakes that are easy to fall into no matter how many years you’ve been in the business. I call these red flags. When you see ...
The latest from John Pettit
To innovate, get nervous
When you find success, a lot of people are going to want the results you’ve had, but the question will be: “Are they willing to do what you’ve ...
Congress returns with CFPB, FINCEN, and fintech hearings
After a two-week recess, the House and Senate are both back in session this week. Both the House Financial Services Committee and the Senate Committee on Banking, Housing, and Urban ...
What comes after the “Great Moderation”?
Discussions about regime change usually occur in a geopolitical context when one country’s leaders seek to replace their counterparts in another. But emergence of regimes and changes associated therewith ...
Creating a culture that rocks
A little girl wearing a princess dress approaches a counter to buy an ice cream cone. When she nears the counter, the man working the register bows and announces her ...
Customer servicing in the lending and financial services world with Tom Millon & Jeff Johnson
Don’t you hate having to wrap up a conversation mid-sentence when there’s still SO much more to say and learn? Lucky for us—and most especially for our ...
Cryptocurrency offers potential opportunities and some risks for credit unions
NCUA Chairman Todd Harper issued a Letter to Credit Unions in December, both confirming and clarifying the authority that federally insured credit unions have to offer cryptocurrency services to their ...
CFPB releases report documenting rural banking issues
The Consumer Financial Protection Bureau (CFPB) recently issued a report titled, Data Spotlight: Challenges in Rural Banking Access (report), documenting the challenges rural communities in America face relating to access ...