The latest from John Pettit

- by Brock Fritz, CU Magazine

Connecting the dots between member experience and fraud

With the advancement of digital technology and influx of places people store their money and information, there have never been more ways for fraudsters to attack. Credit unions must adapt ...

- by Jim Nussle, The Nussle Report

FOM modernization moves forward

Our field-of-membership modernization push hit another milestone this week with the Senate introduction of the Expanding Financial Access for Underserved Communities Act. Thanks to Sen. Alex Padilla, D-Calif., and the ...

- by The Foundation

Building a culture of impact

Heartland Credit Union Charitable Foundation’s Executive Director, Andrea Robinson Fuentes, was frustrated. As the philanthropic arm of a multi-state league, her organization had a remit to improve the lives ...

- by Allied Insights

Managing product refunds without burning out staff

Evergreen class action lawsuits are bringing increased attention to ancillary product refunds (such as GAP, Tire & Wheel, AD&D etc.) due when they no longer provide a benefit to the ...

NCUA
- by David Baumann, CUCollaborate

NAFCU: NCUA should update guidance on new CECL tool

The NCUA should make it clear that more credit unions may use its recently announced simplified Current Expected Credit Loss (CECL) Tool, NAFCU said last week. “It is imperative… that ...