How to avoid becoming one of credit unions’ rotten tomatoes
“Let’s also say that change is neither good nor bad. It simply is. It can be greeted with terror or joy: a tantrum that says, ‘I want it the ...
The latest from John Pettit
What is a HELOC and how does it affect your credit?
A home equity line of credit (HELOC) is a popular way to pay for home improvements, major repairs or other big expenses. More than 1 in 10 U.S. consumers ...
Federal vs. private student loans
Taking out any student loan is a big financial decision. If you’ve exhausted the amount of federal student loans you’re eligible for, you may be considering additional, private ...
What parenthood teaches us about marketing
Marketing lessons are everywhere. Take parenting, for example. My wife’s sister, LeeAnn, and her daughter were in town for a brief visit last week. They stayed with us for ...
Use data to design experiences that delight
In a recent article, I shared a couple of nightmare sales and service experiences. Both of these examples were true stories that the Lodestar team personally experienced. Even though those ...
It’s not over until it’s over!
Those outside of the United States may not recognize the quote usually attributed to the baseball player Yogi Berra. Usually, this saying appears in the sports context to articulate the ...
CUNA updates elections site in advance of November mid-terms
CUNA’s election tracking website has been updated to reflect races featuring credit union supporters for the Nov. 8 mid-term elections. The Credit Union Legislative Action Council—CUNA’s federal ...
NAFCU writes to NCUA on proposed cyber incident reporting rule
NAFCU Senior Counsel for Research and Policy Andrew Morris wrote to the NCUA to offer recommendations on the agency’s proposed rule establishing a 72-hour period for credit unions to ...