This way to a Disney-level sales culture
It was the fall of 1999, and instead of starting my sophomore year in the classroom, I was spending the semester working in merchandise on the Walt Disney World College ...
The latest from John Pettit
The CUPP | Episode 9: Fintech frenzy—A discussion with NCUA board member Rodney Hood
Join NCUA Board Member Rodney Hood in a discussion about the importance of building strategic partnerships with fintech companies to provide products and services to your members. Explore how the ...
Fortune favours the brave: Entrepreneurialism in fintech
Creating a startup in any sector is a challenge. But given the level of technology, regulation, and specialist knowledge required, creating a successful business in the fintech space is even ...
Strategize to stabilize (your balance sheet in a liquidity crisis)
While the backend of 2022 has brought us post-covid, a new onset of struggles, by way of inflation and a (presumable) recession, have emerged. The economy is seeing some of ...
Relational scoring is making credit scores obsolete
An estimated one in four American adults remain underbanked in 2022, defined as underserved by the traditional mainstream financial system while often relying on abusive alternative financial service influences as ...
Leaders in Lending | Ep. 86: Expanding digital service to members
Delivering the best member service at credit unions was once totally dependent on face-to-face relationships, and while that is still important today, the digital transformation has upended what constitutes personalized ...
Conservative think tank calls for end to CU tax exemption
The American Enterprise Institute, a conservative think tank, is calling for the end of the federal income tax exemption that credit unions now receive. “In addition to the major proposals, ...
Credit unions face systemic challenges refinancing small loans
Credit unions are consistently willing to refinance small balance loans, but face systemic challenges to refinancing those loans, CUNA wrote to the Consumer Financial Protection Bureau (CFPB) in response to ...