The latest from John Pettit

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Does your overdraft program check all the boxes?

From regulatory scrutiny and class-action lawsuits to media coverage and legislative efforts, overdraft programs have received much attention recently. Community banks and credit unions are questioning their overdraft practices. But ...

- by B. Dan Berger, Berger Leadership Blog

Three tips for DEI strategy

National holidays and months recognizing the tremendous contributions of individuals and groups of people provide the perfect opportunity to reflect on their legacies and how we can continue them in ...

- by Art Chamberlain, CU Management

Going for quality, not quantity

The shift to digital banking is transforming the way credit unions interact with members from branch to call center. In the past, members who had problems brought them to the ...