Piecing together the digital evolution puzzle
Fintechs came onto the scene over a decade ago, and ever since digital transformation and optimization have been buzz words in the banking industry. The emphasis on digital transformation picked ...
The latest from John Pettit
Digital marketing is still falling short, but how to do better is clear
Financial institutions that are digitally mature are better able to leverage data, analytics, digital channels and technology to drive business growth, improve customer experience and satisfaction, and achieve competitive advantage. ...
How to rebound after getting burned by a vendor
You’ve done your due diligence. Your credit union leadership has interviewed, researched, and consulted on your top options for a service provider to meet your needs. You made your ...
How credit unions can use technology to reduce friction in the lending process
Credit unions have been leaders in consumer trust for decades, earning a reputation as safe, reliable partners for generations of members. To maintain that high level of consumer trust, credit ...
CFPB issues policy statement on ‘abusive practices’
The Consumer Financial Protection Bureau (CFPB) Monday issued guidance to address “abusive conduct” in consumer financial markets. The policy statement will “assist consumer financial protection enforcers in identifying wrongdoing, and ...
Watch: NAFCU’s Mesack gives industry updates from March
The second half of March was dominated by conversations around the recent failures of Silicon Valley Bank and Signature Bank. As NAFCU President and CEO Dan Berger noted on Bloomberg ...
Board compensation can be a strategic investment
Whether and what to pay credit union directors is getting attention. CUES Supplier member Kaufman and Canoles goes into detail in an article on the subject. “It is a well-known ...
Universal lessons of marketing storytelling
Credit unions often look to other credit unions for tips and tricks. The final day of the 2023 CUNA Marketing & Business Development Council Conference in Orlando gave attendees a look ...