What is a credit union?
The first credit union in the United States was founded in 1909. Since then, this type of financial institution has grown considerably—there are now over 4,800 credit unions ...
The latest from John Pettit
3 powerful ways digital lending drives member satisfaction
In this rapidly evolving digital landscape, credit union leaders understand the paramount importance of safeguarding member data. Privacy and compliance are non-negotiable, demanding meticulous checks for accuracy. However, amidst these ...
Banking loyalty is falling. Here’s how to reverse the trend
Improved customer experience (CX) results in several tangible benefits beyond a higher satisfaction score, according to Forrester research. Organizations with better customer experiences show higher revenues, reduced costs, lower risk ...
Capital Corner: DCUC on top of things in the nation’s capital
News of a tax reform bill percolating always gets the attention of credit union advocates in DC, and when DCUC picked up rumors of House Ways and Means in preliminary ...
Rates, spending, & borrowing: A high-level outlook
Over the past few months we’ve reflected on the many financial battles facing consumers, and how your credit union might respond. Last October, we reviewed the Federal Reserve’s ...
CUNA to Congress: Interchange is cost of doing business
Interchange works, CUNA wrote to members of Congress Tuesday in advance of restaurant lobby visits to Capitol Hill. The visits are expected to support the interchange bill strongly opposed by ...
NAFCU calls on Congress, Fed to address CU concerns ahead of hearing
Today, Federal Reserve Chairman Jerome Powell will testify before the House Financial Services Committee during the first of two hearings on the Federal Reserve’s monetary policy. NAFCU Vice President ...
Leadership Matters: The importance of integrating diversity, equity and inclusion in business
One of the biggest challenges businesses continue to face today is understanding how to effectively integrate diversity, equity and inclusion into their strategy and culture. A lack of DEI or ...