Four steps to successful improvement through customer feedback
The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never ...
The latest from John Pettit
NCUA finalizes merger rule, gives EMS update
The NCUA board finalized its final voluntary merger rule and heard briefings on member business lending and its Enterprise Solution Modernization (ESM) program Thursday, in addition to finalizing a CUNA-backed ...
Trump signs NAFCU-backed 7(a) loan oversight bill
President Donald Trump yesterday signed into law a NAFCU-backed bill to strengthen the Small Business Administration’s (SBA) 7(a) loan program. A NAFCU witness testified in support of the ...
Why empathy at work matters
When an employer shows empathy – treating employees as human beings with feelings and not just workers – it can make a significant difference in the workplace, studies show. How much of ...
PODCAST: The benefits of an inclusive workplace culture
Having women in leadership roles isn’t just the right thing to do. It’s good for the bottom line, says Jeffery Halter, author and former director of diversity strategy ...
Former CEO pleads guilty to $1.1 million theft
Sherry Ann Allen, the former CEO of the Greater Eastern Credit Union in Johnson City, Tenn., pleaded guilty to theft and tax evasion Wednesday in U.S. District Court in ...
4 ways your credit union’s website can convert visitors into members
In order to stay ahead of the competition, your credit union’s website must convert. Employing credit union website best practices means that you not only attract users but convert ...
Why financial services marketers should care about sales outcomes
Top financial services enterprises have proven that strong alignment between sales and marketing teams leads to better business outcomes: increases in customer engagement, better customer service, and faster revenue growth. ...