12 ways to get to the top of the digital wallet
As more and more consumers use digital applications to make their daily life easier, the importance of being the ‘go to’ payments solution for mobile or online payments has never ...
The latest from John Pettit
The magic wand effect at your credit union
Plenty of childhood stories and moral tales involve the use of a magic wand (or some other instrument of supernatural power). With it, a character can, with a simple wave ...
How corporate culture can make or break your brand
In April 2018, Wells Fargo continued to make headlines when federal regulators announced one of the largest fines levied against a financial institution: $1 billion for forcing customers into auto ...
Quick tips for optimizing vehicle recoveries
The financial industry is currently facing a tumultuous vehicle recovery environment spurred on by marketplace challenges that have come to the forefront over the past 24 months. In its simplest ...
Credit cards and the member’s right to reject
A compliance officer sits at her desk dutifully reviewing a new policy. She is calm and relaxed – it’s almost time to go home for the day and her favorite ...
CUNA opposes NDAA provision excluding CUs from military bases
CUNA wrote to oppose a provision in the House version of the National Defense Authorization Act (H.R. 5515) that would exclude credit unions from the current resources furnished to ...
NAFCU-led RBC delay passes House
Following NAFCU-led efforts, the House yesterday passed a two-year delay of the NCUA’s risk-based capital (RBC) rule. The association has long advocated for a repeal or delay of the ...
Tech Time: 10 keys to a sound cybersecurity program
Credit unions often ask me what they need to do to have a strong cybersecurity program. I often respond with the following 10 considerations. 1. Executive Leadership Involvement When it ...