Guide staff through change
Navigating change is hard for both staff and managers, says Ronaldo Hardy, CEO of $102 million asset Southwest Louisiana Credit Union in Lake Charles. “Change takes away our convenience, and ...
The latest from John Pettit
Could Amazon become a money manager?
Amazon.com Inc. is well positioned to shake up the asset management industry, according to a new strategy report from Sanford C. Bernstein & Co. The Seattle-based company’s broad customer ...
Compliance & servicing recommendations should the NFIP’s authority expire on July 31, 2018
On March 23, 2018, the President signed the most recent legislation that extended the National Flood Insurance Program (NFIP) authority through July 31, 2018. With this date fast approaching, the ...
Making digital personal
While the current banking landscape is mobile, global and immediate, it is also largely homogeneous. Most financial institutions have taken the same, generic, just-good-enough approach to digital banking, creating a ...
Five steps to evaluate your readiness for open banking
Open banking holds the potential for financial institutions to create new business models and open new doors for consumer engagement, but the concept also requires careful planning and self-evaluation. Andrew ...
Mobile surprises, challenges and rewards
There’s much to understand and learn about the mobile landscape, says Hilary Reed, founder and chief strategist for Empower Strategic Solutions, a credit union management consulting firm based in ...
Four kinds of credit unions need a strategic planning session right now. Are you one of them?
What is one of the scariest things you face as a leader? You can probably rattle off at least 50 specific fears, but I bet this one is near the ...
CUNA’s MAP Community touted as engagement builder
CUNA’s newly launched Member Activation Program (MAP) community was highlighted this month in Association Now, in an article noting CUNA’s efforts to expand the reach of its government ...