It’s about the who not the what
As I sit around the table with my project team, we discuss who we are trying to help. This is an important step in design thinking, who are you trying ...
The latest from John Pettit
Donovan: Talk data breaches with Congress during August recess
This year has been a “wildly successful year in credit union advocacy,” CUNA Chief Advocacy Officer Ryan Donovan said, and during the August recess credit unions have a great opportunity ...
Report: Cybercriminals to steal 146 billion records in next 5 years
A new report from Juniper Research estimates that cybercriminals will steal more than 146 billion personal and financial data records globally over the next five years. In addition, the firm ...
Facility Solutions: Philanthropy and branching
An important element of every credit union’s business plan is philanthropy. How do we as an organization give back to the communities we serve? Most credit unions support local ...
Number of borrowers below prime shrinking
New data indicate subprime auto loans are declining, but it’s not the result of big banks such as Wells Fargo exiting the business as much as it is due ...
Health and financial well-being: Two good things that go better together – Part 1
Health and financial well-being are intrinsically linked. Think about it: financial insecurity is a major source of stress, and stress impacts our physical and mental health, including our decisions; poor ...
After strategic planning: The missing link
The board of directors approved the strategic plan, and all the work that led up to the strategic planning event culminated in the alignment of the vision, mission, and strategic ...
It’s time to make your credit union a lifestyle brand
How well-positioned is your credit union to help members lead more secure and, presumably, better-funded, lives? Quite well, right? But how well are you placing your members at the center ...