7 strategies to support self-service
Wonder where customer service is headed? Just step inside a McDonald’s fast food restaurant and order a Big Mac and fries. In a growing number of restaurants, customers are ...
The latest from John Pettit
Is your credit union cyber secure?
Halloween. Columbus Day. National Cyber Security Awareness Month (NCSAM). October is a busy month! Each October, the U.S. Department of Homeland Security and the National Cyber Security Alliance join ...
CU2.0 Podcast – Episode 4 – Talking with Amy Downs
This week, Robert sat down with Amy Downs, CEO of Allegiance Credit Union in Oklahoma. This is a very special episode. The conversation with Amy opens with her remembrance of ...
The financial ecosystem model
It’s a rare, but fortunate, occasion to discover an opportunity within your industry to diversify your offerings and grow your business. Financial industry analysts are describing that opportunity for ...
Fraudsters don’t like personal financial management
It’s sad to say, but the bad guys are winning. Earlier this year, the Federal Reserve of Minneapolis released a survey of 283 credit unions and banks, comparing account ...
Houses passes ‘minibus’ to fund govt through Dec. 7
The House passed the conference report to H.R. 6157 Wednesday, a “minibus” bill that includes a continuing resolution to fund the government through Dec. 7. The federal government is ...
NCUA draft budget projects $304M in spending for 2019
The NCUA on Wednesday released its draft budget for 2019 and 2020, which estimates $304.4 million and $316.2 million in spending, respectively. The agency will hold a budget ...
Tech Time: Your data breach – not if, but when
“Well, this day-in-the-life of a credit union VP is going pretty well,” is your thought as you review material for the upcoming board meeting. With the CU’s president in ...