Do you have a journey map or a journey dart board?
One of the most talked about trends in financial services today is journey mapping. The term is commonly used to reference what it’s like—from beginning to end—for ...
The latest from John Pettit
Back to Basics: Businesses and field of membership
Last week, our compliance team hosted compliance professionals from across the country in San Antonio for our Compliance School and Compliance Seminar. It was a busy but very successful week. ...
Donovan thanks NCUA for RBC work, says additional work needed
The NCUA board deserves thanks for its work on risk-based capital, but more work is needed, CUNA Chief Advocacy Officer Ryan Donovan wrote in Credit Union Times Tuesday. The board ...
Bureau says UDAAP clarity is coming
Bureau of Consumer Financial Protection (previously the CFPB) Acting Director Mick Mulvaney said the bureau is working on a rulemaking to better clarify its definition of unfair, deceptive or abusive ...
Leadership Matters: The 4 levels of employee motivation
What motivates the employees at your credit union to do their best work? Are they working just for a paycheck, or do they feel that they are making a positive ...
CFPB to define ‘abusive acts or practices’
Credit union trade groups, longtime critics of the CFPB’s vague power to police financial industry “abusive” practices say they’re pleased the agency is going to take steps to ...
The guiding light of CEO succession
Every organization is always in some form of transition, whether it’s a result of high growth, leadership succession or dealing with a change in the competitive environment. Regardless of ...
Killing the leadership crazy cycle
Task saturation. It runs deep in every organization. It’s a topic that has come up in every strategic planning session we’ve conducted this year. When we start identifying ...