4 indisputable steps to optimized customer engagement
Gone are the days of a linear banking experience. The banking journey has evolved into a dynamic path, defined by a proliferation of touchpoints and owned by customers who desire ...
The latest from John Pettit
5 ways self-awareness gives you a competitive edge
To be a better leader, you must first understand yourself: your strengths and weaknesses, what drives you and what keeps you grounded. We can’t get to the next level ...
Don’t keep the credit union secret
For years, many of us have been calling credit unions the best-kept secret in the country. Are you getting as tired of saying that as I am? We all should ...
BCFP updates HMDA compliance guide w/ S. 2155 changes
The Bureau of Consumer Financial Protection has updated its small entity compliance guidefor the Home Mortgage Disclosure Act (HMDA) to reflect changes in the Economic Growth, Regulatory Relief and Consumer ...
Election predictions lead financial industry to donate to House Dems
As pre-election polling hints that Democrats are poised to possibly win control of the House in the next Congress, the securities and investment industries – as well as banks – are giving ...
‘Flat’ mortgage market ahead
This year is turning out like most people predicted in the mortgage arena. Rising interest rates have significantly hampered the mortgage refinance market. The growth of the purchase market can ...
Treasury Department estimate of CU tax exemption cost drops
The Trump Administration’s five-year estimate of the cost of the credit union tax exemption has dropped by almost a third, according to the Treasury Department’s latest estimate of ...
Fight fire with funds
October 8, 2017, was like any other Sunday for Redwood Credit Union ($4.4B, Santa Rosa, CA). But business as usual was about to change. At close to 10 p....