Four payments technology predictions for 2019
The payments world continues to evolve and is going through critical and disruptive changes. A failure to embrace this disruption could lead to lost time, money and, potentially, customers. Here ...
The latest from John Pettit
Are people happy with their financial institution? Study reveals blind spots and problems
According to a major study by Market Force Information, consumer satisfaction with banking providers rose across the board. Consumer satisfaction with their primary banking provider for the industry overall jumped ...
CUNA calls for CU-friendly provisions in gov’t funding legislation
CUNA wrote to leadership of the House and Senate Appropriations Committees Monday to include House report language in any final appropriations legislation for fiscal year 2019. The House and Senate ...
NYT highlights CUs’ member service during gov’t shutdown
A New York Times column is highlighting the difference of services offered to members affected by the partial government shutdown between banks and credit unions. “Credit unions managed to figure ...
Credit union advocacy breaks through in 2018, poised for 2019
2018 was a watershed year for CUNA/league/credit union advocacy. Our accomplishments last year during a turbulent political time stand out over any of the last 20 years of ...
Artificial intelligence: A frontier worth exploring for your credit union
Artificial intelligence, or AI, may sound overwhelming or even scary. The truth is it can both automate and improve services delivered to members while improving the bottom line of financial ...
How to reduce friction in the member experience (and why it matters)
Advancements in technology and changes in consumer expectations have prompted many a retailer, including more than a few credit unions, to redouble their efforts toward improving the customer experience. At ...
CU 2.0 Podcast: Cathie Mahon CEO of Inclusiv
It’s the Credit Union podcast! CU 2.0 is excited to bring you the thirteenth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 ...